WHAT ITEMS
ARE RETURNABLE?

Items are returnable if they meet the following requirements:

- Within 30 days from the date of purchase

-In unused and resalable condition

- In the original packaging with all the
tags intact

Exceptions include:

defective items

Shipping errors made by Nurserie

Exceptions
/ non-returnable items

Certain types of items cannot be returned, like custom products (such as
special orders or personalized items).
We also do not accept return of SALE, CLEARANCE OR SPECIAL OFFER items or gift cards.

Also return of item for failure to read captions, labels, restrictions, inclusions and exclusions is not allowed. 

 HOW DO I MAKE A RETURN?

To startyour return process, please send us an email at sales@thenurserieph.com. Follow
the instructions and select the items you wish to return. Allow 24 to 48 hours
for your return to be approved. Once approved you will receive a confirmation
email with shipping information and instructions. 

 

WHAT ARE THE REFUND OPTIONS?

The following refund options are supported:

Refund to the available payment methods (Bank Deposit, GCASH)

Refund to store credit (if applicable)

 HOW DO I SHIP BACK THE ITEMS?

You will cover the cost of shipping if your order meets our return requirements. Once your return is approved, you will be emailed a return label to ship your
product back to us. 

 

HOW SOON WILL I GET MY REFUND?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request.
When approved, you will receive your refund in the method of reimbursement
selected in your return request.

  

CAN ITEMS BE EXCHANGED?

We can accommodate product exchanges. Provided you meet the following requirements:

Within 30 days from the date of purchase

- In unused and resalable condition

- In the original packaging with all the
tags intact

Exceptions

include defective items

Shipping errors made by Nurserie

 

 

CAN I EXCHANGE OR RETURN ITEMS GIFTED TO ME?

We do not offer exchanges for gifted items.

 

CAN I REFUND A GIFT CARD?

Gift cards are not refundable. Additionally, purchases made using a gift card cannot be refunded.

 

CAN I UPDATE
MY SHIPPING ADDRESS?

We recommend reviewing your order details before making your purchase. Check your confirmation email to ensure that your shipping address is correct. If your shipping address is incorrect, please reach out to our support team at sales@thenurserieph.com with your order number and corrected
address within 24 hours of placing your order. We will do our best to
accommodate your request. Once your order is fully processed and a tracking
number is provided, your order can no longer be canceled. 

 

CAN I UPDATE MY BILLING ADDRESS?

While we’re unable to update your billing address after your order is placed, your order
will go through with no issues as long as your shipping address is correct.

 

HOW DO I CANCEL MY ORDER?

All orders made via www.thenurserieph.com are not
allowed for cancellation. It is important to review your cart and details
before finalizing your purchase.

 

ORDER ISSUES

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MY PACKAGE IS SHOWING AS DELIVERED, BUT I AM UNABLE TO FIND IT ANYWHERE. WHERE IS IT?

Tracking
information created by the carrier is sometimes incorrect. We recommend that you wait 1 - 2 business days to see if the carrier is able to deliver your
package, or give them a call to check on your order. You may also want to check
with neighbors to see if your package was delivered to them by mistake. If you
do not receive your order within 7 days of your tracking update, please reach
out to our support team at sales@thenurserieph.com

 

IT'S PAST THE RECOMMENDED WAITING PERIOD, I'VE CHECKED WITH MY NEIGHBORS AND THE CARRIER,
BUT I'M STILL UNABLE TO FIND MY PACKAGE.

We are very sorry to hear that you did not locate your package. We will work with the carrier to thoroughly investigate all delivery issues.

Please contact our support team at sales@thenurserieph.com with your order number for
further assistance within 7 days from the marked delivery date.

 

I’M MISSING OR RECEIVED AN INCORRECT ITEM IN MY ORDER. WHAT CAN I DO?

We’re sorry
to hear about the mix-up in your order! Please reach out to our support team
at sales@thenurserieph.com within
14 days of receiving your order for further assistance. 

REPLACED
ORDERS, ITEMS, AND MUSHIE STORE CREDIT. 

Replaced orders, or items, are not eligible for returns. Replaced orders, or items, that have been issued a Mushie shop credit cannot be re-credited. 

 

I DID NOT FIND THE ANSWER TO MY QUESTION.

If your question is not addressed or you’d like further information, please contact our support team at sales@thenurserieph.com. We would be more than happy to assist you!